Navigating the Waters of Resident Relations: A 2024 Guide to Help Prevent Retaliation Claims

Navigating the complexities of property management includes dealing with fair housing claims, a task that becomes even more challenging when a claim of retaliation is added to the mix. This article aims to provide strategies and insights to help property managers and staff prevent fair housing retaliation claims, ensuring a harmonious living environment for all residents.

Understanding Retaliation in the Housing Sector

Retaliation occurs when a resident, having filed a fair housing claim, alleges that they are being mistreated in response to their claim. Retaliatory actions can vary widely but are united by their potential to exacerbate an already sensitive situation. For instance, consider a resident who has filed a fair housing claim and subsequently submits a maintenance request. Prioritizing this request lower than others out of spite could escalate the situation, demonstrating apparent retaliatory behavior.

It’s crucial to remember that retaliation is unacceptable, regardless of the outcome of the original fair housing claim. Effective training on fair housing laws can play a significant role in preventing both the initial claim and any retaliatory actions that might follow.

Best Practices to Promote Prevention of Retaliation Claims

The cornerstone of avoiding retaliation claims lies in maintaining standard operating procedures for all residents without discrimination. Here’s how to approach a situation where a resident, perhaps feeling emboldened by their claim, starts to breach property rules or policies:

1. Enforce Rules Fairly: Do not disregard rule violations. Every resident must adhere to the property’s policies. The delicate nature of these circumstances may necessitate consulting with a fair housing attorney to ensure that any actions taken do not seem retaliatory.

2. Fair Housing Training: Continuous education on fair housing regulations for all staff members is essential. This not only helps in avoiding initial claims but also in handling any situations that arise without turning into retaliation.

3. Documentation and Communication: If a complaint does arise, minimize direct interactions between the complainant and involved staff members. Document all interactions meticulously to provide a clear record of your response to the issue.

---

Looking for the next level of landlord software before handing off to a property manager?

Hemlane is a software that is built to grow with your needs as a landlord.

For a minimal amount, there’s a really good basic package but what we love is the option to upgrade and add 24/7 maintenance management on. 

Hemlane offers complete financial support as well.  You can link multiple bank accounts for direct deposit rent payments, add automatic late fees, sends reminder notifications to your tenants, and has a detailed profit and loss statement that can includes automatic and manual uploads of income and expenses.

It gets better!  If you reach a place where you are ready to hand off management to a property manager, Hemlane has that too under their “Complete” option.

You can try Hemlane out FREE for 14 days (no credit card required) to see if it’s a good fit for you!

---

Proactive Measures to Help Prevent Fair Housing Complaints

The most effective strategy to avoid fair housing complaints is to create an environment where residents feel respected and valued. This involves:

– Ongoing Staff Training: Ensuring that every staff member, including property managers, understands fair housing laws and how to apply them in daily operations.

– Transparent Communication: Maintaining open lines of communication with residents about their rights and how to address grievances.

– Responsive Management: Showing a willingness to address and resolve issues promptly and fairly can prevent many complaints from escalating.

Retaliation Claims – Summary

Property management is indeed a complex field, rife with challenges that demand both tact and diligence. However, by adopting these best practices and dedicating themselves to continuous training, property managers can adeptly navigate the intricacies of resident relations with poise and assurance. This approach not only aims to circumvent potential legal pitfalls but also to cultivate an inclusive and welcoming community atmosphere.

In such an environment, every resident is not only afforded their rights but is also encouraged to engage and contribute, thereby fostering a sense of belonging and mutual respect. The ultimate objective extends beyond merely avoiding disputes; it’s about creating a living space where every individual feels valued, understood, and integral to the community fabric.

To save 15% OFF any course at The Fair Housing Institute, use CODE: YLR2024

This informative article was provided to us by The Fair Housing Institute.

Did you enjoy this article?

This is an example of what is included on our FREE weekly newsletter, Landlord Weekly.

Subscribers get access to our free forms, email templates, and guides! As well as…

▪️Landlord Tips ▪️ Early Access to Our Blogs ▪️ Landlord Specific Articles by Other Industry Pro’s ▪️ Podcast Links

To check out a sample of our newsletter, click one of the links below👇