2023 was a volatile year for the multifamily industry.
Demand patterns and rent prices returned to a post-pandemic normal, but apartment communities’ operating expenses skyrocketed while nationwide occupancy rates declined.
Additionally, the supply of new units entering the marketplace drove up competition and gave renters more control in choosing where to rent.
Those issues are setting the stage as the industry turns the calendar. How will they impact your communities’ plans to attract, attain and retain residents? Let’s look deeper at the challenges owners and operators face in 2024 and how to overcome them.
Challenge #1: 2024 will be another record-breaking year of new unit deliveries.
According to Yardi Matrix, an additional 500,000+ new units will enter the marketplace in 2024, giving renters the upper hand by having more apartment choices than ever and undeniably impacting your existing communities’ ability to attract new residents.
Solution: Ensure your apartment’s digital marketing presence remains competitive by letting renters see the inside of your units.
The opening of a new apartment community nearby is less threatening when your apartments’ digital marketing presence prioritizes the needs of prospective renters. You’ll stand out in 2024 (and beyond) and make it easier for renters to choose your community when you make it possible for every renter to see the inside of the specific floorplan or unit they’re interested in on your apartment’s website and other online channels.
Challenge #2: Turnover costs are on the rise in 2024.
According to Jay Parsons, rental housing economist at RealPage, turnover costs have more than doubled since the COVID pandemic hit and can “easily exceed one month’s rent” of that unit. Alarmingly, the rising costs do not factor in marketing expenses or vacancy loss.
Solution: Make resident retention a priority by focusing on your renewal strategy.
Your lease renewal strategies in 2024 will be critical as you combat rising operational expenses. Treat renewal pricing as crucially as you would for a new lease and include any concessions, if necessary, such as offering renewal rates below what the current resident is paying.
Additionally, you must provide an excellent resident experience, as that, above anything else, is the best method for ensuring more residents choose to stay.
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Challenge #3: Apartment marketers must generate leads with smaller budgets in 2024.
Many are responding to the increasing expenses of owning and operating a multifamily property by tightening their budgets, which sometimes include marketing and advertising. The fear is that reducing marketing investment could also reduce lead counts.
Solution: Develop the right mix of marketing channels for producing better-qualified leads.
Even though it may feel that you need more marketing tools and higher budgets these days to manage multiple channels, the truth remains that there’s a very typical pattern by which renters discover, engage, and eventually select an apartment. We call it the “Leasing Funnel,” or the mix of apartment marketing channels you can apply that puts your community front and center throughout a prospect’s search.
Following the Leasing Funnel as you establish your multifamily marketing plan for 2024 will make your marketing expenses more efficient and help prospects discover and learn essential information about your community online and feel more comfortable with making the life-impacting choice of where to rent an apartment.
Takeaways
- New Unit Boom: 2024 will see a record influx of new apartments, increasing competition and requiring stronger digital marketing with floorplan-specific visual content showcasing the inside of your units to stand out.
- Rising Turnover Costs: Combat skyrocketing turnover costs by prioritizing resident retention through competitive renewal rates and an excellent resident experience.
- Smaller Marketing Budgets: Optimize marketing efforts with the “Leasing Funnel” strategy, focusing on the right mix of channels to attract better-qualified leads while maximizing efficiency and return on investment.
Source: RentVision
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By Deirdre Mundorf
Know your rights as a tenant—and limitations as a landlord. While landlords hold a lot of power, there are several things they are not legally allowed to do.
Whether you are looking to rent an apartment or considering buying a rental property, it is essential to know what landlords are and are not allowed to do. Just as landlord rights protect landlords, tenants also have rights. Understanding what a landlord cannot do will protect you from being treated unfairly as a tenant and prevent you from crossing a legal line when renting a property. Read on to learn more about some of the laws that landlords must follow when renting their property. Keep in mind that landlord tenant law provisions can vary by state, so before renting to or from someone, read up on the local landlord and tenant laws in your state.
1. Use Discriminatory Practices
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While landlords may choose to use a tenant screening service, they may not use discrimination as the basis of any decisions regarding current or potential tenants. The Fair Housing Act states that any form of discrimination based on race, disability, color, religion, national origin, gender, sexual orientation, or familial status is illegal. If you feel like your landlord or potential landlord is using discriminatory practices, file a complaint on the HUD website or contact a local advocate in your state.
2. Enter the Property Without Giving Sufficient Notice
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A landlord may own the property, but that does not mean that they are able to enter it any time they wish. Most states have laws in place requiring landlords to provide their tenants with a minimum of 24 hours notice before they enter the property. In some states, they are required to provide written—not even via text or email—notice unless the tenant has agreed to the latter form of communication. Furthermore, landlords may only be allowed to enter a property (after providing sufficient notice) during regular business hours—9 a.m. to 5 p.m., Monday through Friday. Exceptions to this rule include emergencies or if the landlord suspects that the tenant has moved out and left the rental abandoned.
If your landlord has not been providing sufficient notice before entering your rental unit, start by making sure they are aware of the law. If this does not change their behavior, you can report them to the local housing office or even contact the police to file trespassing charges.
3. Evict Tenants Without Following Legal Guidelines
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Landlords have the right to evict tenants. However, there are limits to that right and a landlord is required to follow the proper procedures mandated by their state. In some states, they are required to give 30 days notice (or even more in some places), while other states do not require much, if any, notice to be given to the tenants before eviction can occur. If a landlord evicts a tenant without following their state’s procedures, it is possible that they could face burglary or trespassing charges. Contact your local housing authority immediately if you think your landlord evicted you without following the proper channels.
4. Raise the Rent in the Middle of the Lease Without Justifiable Cause
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Even though most landlords are renting property for income, they are not allowed to simply raise the rent in the middle of the lease to make more money. When you and your landlord signed the lease, you both agreed to the stated rent payments. Unless they have just cause—such as a roommate moving into the property or a new pet joining the household—they cannot simply decide to raise the rent before the lease is up.
5. Deny Requests for Repairs Related to Health or Safety
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While a landlord is not obligated to complete all requested repairs, they are also not allowed to refuse to complete repairs that are necessary for the health or safety of their tenants. If the property has mold, broken utilities, or other serious issues, the landlord will have to address them promptly. If you do not feel like your landlord is taking a concerning issue seriously, seek guidance from your local housing office.
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6. Rent a Room Without a Window
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If you’re considering living with private owners renting a room out, know that one of the rules for renting is that bedrooms must have a window or exterior door. In fact, it is illegal for anyone to rent a room that does not have a window. In order to qualify as a “bedroom” suitable for sleeping, a room must have an egress window or door that will allow the occupant to safely escape in the event of a fire. Homeowners are not allowed to rent out certain parts of their property, and this most certainly includes windowless rooms.
7. Charge Unreasonable Late Fees
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Late rent payments happen, and landlords are allowed to charge late fees. However, while landlord leasing requirements can vary by state, many include limitations on the fees that can be charged for late rental payments and may also specify a grace period for late payments. For example, states such as Maryland, New York, Delaware, Nevada, North Carolina, and Oregon only allow late fees up to 5 percent of the monthly rent. However, several states have no stated limit on the maximum late fee. If you live in one of these states—including Connecticut, Florida, California, Indiana, Colorado, and Louisiana—read your lease closely and do your best to make sure that you are on time with your rent payments to avoid being charged extra.
8. Withhold the Security Deposit Unjustly
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It is unlikely that you’ll find any landlords who do not require a security deposit. The security deposit is designed to protect landlords for both private owner house rentals and larger apartment complexes against damage that tenants cause to the property. Once the tenants move out, landlords can withhold some or all of the security deposit to cover necessary repairs, such as fixing something that was broken by the tenant. What they cannot do is withhold the security deposit to cover normal wear and tear, such as slightly worn carpet or a few scuff marks on the walls or floors.
9. Charge Pet Fees or Deny Housing for Individuals with Service Animals
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Landlords are not required to allow pets in their properties. And, if they decide that they are going to allow individuals with a cat or dog to live in their house, they have the right to charge a pet fee or an additional monthly rent payment. The exception to this, however, is for individuals who have a service animal. According to the U.S. Department of Housing and Urban Development, in nearly all cases, landlords cannot deny housing or refuse to accommodate an individual’s need for a service animal.
10. Raise the Rent in Retaliation of Something the Tenant Did
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If a landlord raises your rent after you made a complaint against them, they are likely breaking state law and the landlord tenant act. These laws are designed to protect tenants against retaliation after taking a legal action against their landlord, such as complaining about unsafe living conditions, following state laws to withhold some or all of the rent for uninhabitable conditions, or coordinating with other tenants to voice your views. Take action if you believe your landlord is raising your rent out of retaliation for something you did. Consider filing a suit in your local small claims court or making a complaint against your landlord to your local housing department.
FAQ About What a Landlord Cannot Do
Learn more about some of the limitations to the power a landlord holds by reading through the frequently asked questions below.
Q. Can a landlord raise rent during a pandemic?
Unless the city or state has put a rent freeze into effect because of the pandemic, landlords are allowed to raise rent.
Q. Can a landlord come on the property without notice?
No, in most states, landlords are required to give sufficient notice (typically 24 hours) before entering a tenant’s property.
Q. Do I need to have landlord insurance if I rent properties?
Landlord insurance is not required when renting a property. However, you may decide that the additional coverage provided by landlord insurance is worth the additional cost.
Q. Can a landlord kick me out?
Landlords have the right to evict tenants who do not follow the agreements set in the lease. However, in most states, they are required to give proper notice before executing an eviction.
Q. Do landlords forbid tenants to bring in animals?
Yes, with the exception of service animals, a landlord has the right to forbid their tenants from having animals in their rental unit.
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In most states, landlords are required to give tenants 30-60 days’ written notice before selling their rental property. This is to allow tenants sufficient time to find a new place to live and move out.
As a property owner, you may decide to sell your rental property for various reasons, such as retirement or relocation. However, it’s crucial to notify your tenants early to avoid causing them any inconvenience or financial hardship. In some cases, you may need to terminate a lease agreement early if the tenant’s lease has not yet expired, and you want to sell your property.
It’s important to know the legal requirements and obligations for providing notice to your tenant and terminating the lease agreement without any legal disputes. We will explore how much notice you need to give a tenant when selling your rental property.
How Much Notice Do You Need To Give A Tenant When Selling: A Comprehensive Guide
Understanding Tenant Rights When Selling: Why Proper Notice Is Necessary
When it comes to selling a property that has a tenant, there are a few important things to keep in mind. First and foremost, you need to understand the tenant’s legal rights and the notice requirements when selling.
Proper notice is necessary to avoid any legal issues and ensure a smooth transition.
Here are a few things you need to know:
- A tenant has the right to remain in the property until their lease expires, even if the property is sold.
- A tenant cannot be evicted or asked to leave the property solely because it has been sold.
- A tenant has the right to know when the property is being sold and who the new owner will be.
- Failure to give proper notice to the tenant can result in legal and financial penalties for the landlord.
Statutory Notice Requirements: The Basics Every Landlord Needs To Know
As a landlord selling a property with a tenant, it is important to be aware of the statutory notice requirements in your state or territory.
he notice period will depend on the type of tenancy agreement and the location of the property.
Here are the basic notice requirements every landlord needs to know:
- In most states, landlords must provide written notice to their tenants at least 30 days before the end of the lease agreement if they do not want to renew the lease.
- If the tenant is on a fixed-term lease, the landlord cannot ask them to vacate the property until the lease has expired.
- If the tenant is on a periodic tenancy, the landlord must give a written notice period of 60 days.
- In some jurisdictions, landlords must inform tenants in writing about the impending sale of the property.
Exceptions To The Rule: When Notice May Not Be Required
- In some situations, a landlord may not be required to give notice to their tenant before selling the property. Here are a few exceptions to the rule:
- If the tenant is on a month-to-month tenancy, the landlord can terminate the lease by giving a written notice of 30 days before the end of the month.
- If the property is being sold to another landlord, the tenant’s lease may transfer to the new owner, and notice may not be required.
- If the tenant breaches any of the terms of their lease, the landlord may be able to terminate the lease early and sell the property without notice.
Giving proper notice to a tenant when selling a property is not only legally required but also the right thing to do.
As a landlord, it is important to understand the tenant’s rights and the notice requirements to avoid any legal issues and ensure a smooth process.
By following the statutory notice requirements and knowing the exceptions to the rule, landlords can sell their properties with peace of mind.
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The Legal Aspects Of Giving Notice To Tenants Before A Property Sale
As a landlord planning to sell your rental property, one of your obligations is to give notice to your tenants before selling.
In many cases, it is a legal requirement to serve written notice and adhere to other legal formalities.
Here’s everything you need to know about the legal aspects of giving notice to tenants before a property sale.
Types Of Notice: Which One Is Right For You?
The type of notice you serve the tenant depends on the location and situation. Here are the different types of notice that you can use before selling your rental property:
- Written notice to quit: This notice is used when you want the tenant to vacate the rental property, and it is commonly used when the rental property is being sold in a non-tenant-occupied unit. In some states, the notice must be served at least 30 days before the property’s sale.
- Written notice of intent to sell: This notice informs the tenant that the property will be sold and advises the tenant of their rights regarding the sale. You usually send this notice if you intend to sell the property with the tenant in place.
- Notice of sale: This notice is used when the rental property is being sold to a new owner, and the tenant’s lease will be assigned to a new owner. It notifies the tenant that the property is sold and informs the tenant of the security deposit’s transfer.
How To Draft A Proper Notice Of Intent To Sell
Drafting a proper notice of intent to sell is essential to make sure you remain within the law. Here are the crucial aspects to consider when drafting a notice of intent to sell:
- Include the tenant’s name, property address, and any other identifying information.
- Mention the date the notice was served.
- Explain the terms of the sale, such as the closing date, the new owner’s name, and the buyer’s intent for the property.
- Include your contact information, so the tenant can contact you with any questions or concerns.
Delivering Notice: Best Practices And Common Mistakes To Avoid
After drafting the notice, delivering it to the tenant is equally vital. Here are the best practices to follow:
- Make sure you deliver the notice by hand or mail, whichever is agreed upon in the lease or mandated by state law. Email or phone call is not acceptable in most cases.
- Keep a copy of the notice, including the proof of delivery.
- Be friendly and straightforward when speaking to the tenant. Explain the terms of the sale and how it will affect their tenancy.
- Adhere to state law and lease agreement requirements for serving notice.
As a landlord, it is your duty to give notice to your tenant about selling the rental property.
Understanding the type of notice, drafting a proper notice and delivering it according to state law, and best practices is crucial for a smooth sales process.
Frequently Asked Questions
What Is The Notice Period When Selling A Rental Property?
The minimum time period is usually 30 to 60 days in advance.
Can You Show The House To Potential Buyers During The Notice Period?
Yes, as a landlord, you have the right to show the property to potential buyers.
What Happens If The Tenant Doesn’t Leave After The Notice Period Ends?
You can seek legal help to remove the tenant or offer them a new rental agreement.
Is There Anything Else To Consider When Giving Notice To Tenants When Selling?
Make sure to provide a written notice, communicate with the tenant, and keep records of the notice.
Conclusion
Providing notice to tenants when selling a property is an essential step that should not be ignored.
As a landlord, being transparent and communicative with your tenants can assist you in avoiding any legal conflicts. Additionally, it may help ensure that you successfully sell your property.
By following the guidelines set by state and local laws, you can adequately provide notice while respecting your tenants’ rights.
Remember to provide enough time for your tenants to make arrangements and find new accommodations.
Selling a property can be a stressful experience, but taking the necessary steps ensures a smooth transition for yourself and your tenants.
By prioritizing your tenants’ needs, you can maintain a respectful and professional relationship that may benefit you in the future.
Overall, providing notice to tenants is a crucial aspect that should be carefully considered when selling a property.
Source: Rental Awareness
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The surest way to derail any real estate business is a failure to protect yourself and your assets. Insurance isn’t the most exciting topic, but if you don’t properly cover yourself, your corporate entity, and properties, you can put your entire financial well-being at risk.
Landlords require a different type of insurance product than regular homeowners, and even then, there are nuances to be aware of depending on your particular situation and location. Today, we will demystify some of the most important aspects of landlord insurance to ensure you and your assets are protected.
Disclaimer: All real estate investors must discuss their unique situation with a licensed and experienced real estate insurance broker. The content of this article is for informational purposes only, and should be used in conjunction with advice from an insurance professional.
Difference between homeowner and landlord insurance
As a landlord you require landlord insurance instead of owner-occupied homeowner insurance. If you’re running a rental property business, there are additional protections that you should ensure you have in addition to what a primary residence homeowner may need. A homeowner policy will cover standard liabilities such as fire, flood, personal belonging protection, theft, among others. While many of these are important for real estate investors, there are additional protections you may require.
As a landlord, you will not need to insure the contents (personal belongings) of your units, that will be the responsibility of your renters—many landlords make this mandatory. That said, you may need additional coverages such as income loss coverage in case of loss of rental income resulting from flood, fire, or significant tenant damage to your property.
Landlord insurance 101
There are three standard insurance policies that landlords should be familiar with: DP-1, DP-2, and DP-3. The standard DP-1 policy generally covers less than DP-2, and DP-3. For instance, DP-3 policies cover most perils such as theft and vandalism and liability coverage, whereas DP-1 and DP-2 may not. In the case of liability coverage with DP-3 policies, if a tenant injures themselves on your property you can then turn to your policy to cover legal or medical expenses.
As noted above, most landlord insurance policies don’t cover the contents of the units—this is the responsibility of the tenant. That said, most DP-3 policies cover landlord-owned contents, such as appliances or furniture. DP-3 policies also include loss of rental income, meaning if the unit is off-market while you make repairs. Here are some of the common insurance policy features you’ll want to consider:
- Property protection (structure)
- Personal property protection (contents)
- Liability
- Rental loss protection (only if the unit is unhabitable for various reasons)
- Flood
- Acts of nature (be sure to ask your broker what is covered, and what isn’t)
Rental Loss covers lost income when the property becomes uninhabitable and does not typically protect against tenant default or vacancy. You can buy additional insurance to cover tenant default, which may be worth considering if you can’t cover your mortgage without the rental income and if you think it will be hard to find a new tenant and/or difficult evict a tenant who is withholding rent due to no fault of your own.
It’s worth noting that if you have an HOA, there will be insurance associated with the ownership structure of the HOA. For instance, a condo building with an HOA will have their own insurance to cover certain things. In this case, it’s important to work with your broker to ensure you aren’t doubling up on coverage that is already under an HOA policy.
My pre-paid policy doesn’t expire for many months?
Don’t worry, you can switch insurance providers at any time and you will get a prorated refund for unused coverage. Talk to your insurance broker or a new insurance provider for the details. Don’t let your current policy hold you back!
So what is the cost of landlord insurance?
The general rule is that landlords can expect to pay roughly 15% more for landlord insurance than a standard homeowner policy. According to Insurance.com, the national average cost of a homeowner policy is $1,288. Therefore, most landlords can expect to pay roughly $1,481 a year for landlord insurance.
The higher cost is because insurers are taking on additional risk for landlord insurance because of the presence of renters. Here are some other factors that affect the price of your landlord insurance:
- Security features
- Age and condition of the property
- Smart home devices that provide early warnings of potential issues
- Number of rental units
- Location
- Safety equipment on the premise
- High-risk features such as wood fireplaces, pools, and hot tubs
- Long-term vs short-term tenants (different coverage is needed for each case)
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Questions to ask your insurance broker
It is critical that you speak with a licensed insurance broker prior to purchasing any rental property. You should also obtain insurance quotes. Consider using a broker if you don’t already get a packaged deal from an insurance provider because brokers can shop around for the best prices and policies. A single insurance provider however may give you a bulk deal if you work only with them. Be sure to explore both options.
Not only should insurance be a part of your investment due diligence, but many lenders also require it as part of the financing process. When speaking with your broker, here are some questions that may be worth asking:
- Are there any upgrades/repairs I can do to this property to reduce my insurance costs?
- Does this policy cover flooding, and what type of flooding (natural disaster vs sewer backup vs tenant error)?
- What are all the deductibles on my policy?
- Are there additional coverages I should add on given my location?
- Are there any insurance discounts that may apply to my situation?
- Does my policy cover both short and long-term rental periods?
- What if my property is damaged by the negligence or criminal acts of my tenant?
- How is the replacement cost or cash value calculated under this policy?
- Does my policy cover other structures on my property such as a shed or coach home?
- Should I get a separate umbrella policy to cover myself if I max out my liability coverage?
- Will having safety equipment on premises reduce my landlord insurance premium?
- What is NOT included in my landlord insurance?
- Is my policy covered in the event of a terrorist event?
Be sure to conduct your due diligence with your insurance broker, and speak with other landlords in your area to better understand the most common scenarios that could arise.
6 critical tips when seeking landlord insurance
Tip 1: Make it mandatory for your renters to have renters insurance. You can make this a part of the application process, or ask them for proof of a renter insurance policy when they sign the lease. Thankfully for tenants, the renters insurance cost is quite low, and can run as little as $20 a month.
Tip 2: Consider going with the same insurance provider for all your rental units to get a bundled discount.
Tip 3: Add short-term rental coverage to your insurance policy to give yourself the flexibility to rent out your unit for short-term periods if needed.
Tip 4: If you have a net worth that is higher than the liability coverage on your insurance policy — $1 million for example — you should consider getting a separate policy to cover yourself or LLC if you require more coverage if needed. For instance, if your liability coverage is only $1 million but your net worth is $5 million, you don’t want to max out your liability coverage and then leave you personally liable for the remainder. You can obtain a second policy that will cover your assets should this be the case.
Tip 5: Make sure your rental loss coverage is the same as your gross rents for the entire dwelling to ensure there is zero loss of income.
Tip 6: Consider add-on insurance items if they aren’t on your current policy such as flooding, wildfires, burglary, earthquakes, terrorism events, and vandalism.
Final thoughts
There’s no doubt that adequate insurance coverage can make or break your real estate investing business. If 10 years ago there was flooding on your street and sewers backed up, then you need to ensure you have that coverage. Further, if a tenant slips and falls on the steps and you’re held liable but don’t have any liability coverage, you’re putting your business and personal finances at risk.
Get different quotes, speak with experts in the area like local insurance brokers, and conduct your due diligence alongside a professional insurance professional. That way, you can go to sleep at night knowing that no matter what happens, you and your business will be covered.
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Think you’ve got the best apartment community in your city yet struggling to retain residents? We get it. In the ever-changing landscape of apartment life, it’s not just about offering a great space; it’s about truly understanding what residents want and making their living experience effortlessly enjoyable.
Join us as we walk you through 7 creative ways to boost resident retention and, while we’re at it, elevate your apartment game.
Let’s not just make residents want to stay; let’s turn their satisfaction into glowing reviews that attract new residents to your thriving community. It’s time to create a living experience that keeps everyone excited to call your place home.
Let’s jump right in!
Why Resident Retention Matters
In the realm of apartment management, resident retention isn’t just a lofty goal; it’s a vital component that shapes the overall health and success of your community. Let’s break down why keeping residents around is more than just a numbers game:
Financial Impact
The cost of acquiring new residents can significantly outweigh the expenses of retaining existing ones. A revolving door of residents means constantly investing in marketing, paperwork, and the logistics of turnover.
Positive Reputation
A community with high resident turnover might be perceived as unstable or lacking in quality. On the flip side, a place with satisfied, long-term residents tends to build a positive reputation, attracting new residents organically.
Maintenance Efficiency
Regular turnover means more wear and tear on units. High resident retention translates to more predictable maintenance schedules and less frequent, large-scale refurbishments.
Word-of-Mouth Referrals
Happy residents become your best ambassadors. They’re more likely to recommend your community to friends, family, and colleagues, creating a stream of qualified referrals.
All in all, resident retention isn’t merely about keeping units occupied; it’s about nurturing a thriving, interconnected community that benefits both residents and management alike. So, let’s get started on 7 creative ways to boost resident retention at your apartment community!
7 Creative Ways to Boost Resident Retention
Elevate Your Online Presence
In a world where digital connectivity is at the forefront, delivering a seamless online experience is key to boosting resident retention. Start by ensuring your website is not just a digital placeholder but a user-friendly portal that residents can navigate effortlessly.
An easy-to-use website and online portal streamline communication, making it simple for residents to access essential information, submit maintenance requests, pay rent online, and stay informed about community events.
Get Social
In the age of hashtags and shares, social media is a powerful tool for community engagement. Elevate your resident retention game by investing time and effort into creating meaningful content on your social media platforms. Share updates on community events, spotlight resident stories, and offer glimpses into the vibrant life within your community.
Just as important, don’t just broadcast; engage with your audience. Respond promptly to comments, encourage residents to share their experiences, and foster a sense of community online.
Improve Communication
Improving communication in your community isn’t just a pleasant add-on; it’s a game-changer that seriously impacts resident retention. Here are a few ways you can improve your communication with residents that will leave a lasting impact:
- Actively seek input from residents through surveys, suggestion boxes, or community meetings. Encourage open communication to understand their needs, concerns, and suggestions. Utilize feedback to make informed decisions that enhance the overall living experience.
- Ensure that all communication, whether written or verbal, maintains a positive and friendly tone. Approach resident interactions with empathy, addressing concerns with a solution-oriented mindset.
- Keep residents informed through regular updates on community news, events, and any relevant changes. Offer accessible resources, such as online platforms or newsletters, to provide useful information.
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VIP Treatment
When it comes to advice for lease renewals, consider adding a touch of VIP treatment. Express gratitude to residents extending their stay with special perks or exclusive discounts, turning the renewal process into a positive experience.
This thoughtful approach not only shows appreciation but also plays a vital role in significantly boosting overall retention rates within your community.
Team Shoutouts
Implementing an employee recognition program in property management is more than acknowledging hard work; it’s about spotlighting the stars of your team. Celebrate their efforts on your social platforms or newsletter to showcase the faces behind exceptional service.
This boosts team morale and creates a connection with residents, ensuring a friendly atmosphere and enhancing the overall resident experience. Remember, happy and recognized team members contribute to a thriving community!
Keep Up with the Times
Staying up-to-date with the latest tech isn’t just a trend; it’s the key to giving your residents a happy home. From cutting-edge security systems to smart home features and super-efficient maintenance apps, the right tech not only makes daily life a breeze but also fits seamlessly with modern expectations.
It’s about creating a seamless, integrated experience, where technology fosters community engagement, supports sustainability, and nurtures a sense of belonging.
Choosing the right tech mix is crucial – ensuring they all integrate seamlessly, avoiding conflicts, and creating a harmonious, tech-forward environment that keeps residents content and connected.
Community Events
Life’s better when it’s shared, right? That’s why hosting regular community events is a great way to make residents feel more connected to your community.
Whether it’s a laid-back free coffee morning, a holiday-themed party, or an educational workshop, these events aren’t just about filling your calendar. They’re about bringing everyone together, fostering connections, and creating a community that feels like family.
Because who wouldn’t want to stick around where there’s always something exciting happening?
In the dynamic world of apartment living, keeping residents connected to your community goes beyond square footage – it’s about crafting a true home experience. We’ve laid out 7 unique ways to turn your community into a place where residents don’t just stay; they thrive.
From a user-friendly website to VIP treatment during renewals, these aren’t just tips; they’re keys to personalizing your community. Recognize your exceptional team, embrace tech trends, and throw events that turn neighbors into friends.
Source: Multifamily Insiders
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Naming apartments is a tricky game—and creating it to be one-of-a-kind is the NAME of the game, pun completely intended.
What Can an Apartment Name Do?
The purpose of a name? It’s shorthand for who your brand is. It gives a snippet of an idea. A name is the first thing that can grab attention (if it’s a good one), keep attention, and if it’s interesting enough, it can allow the prospect to ponder its meaning a little bit.
Your apartment name can tell a story, evoke a feeling, and emphasize your branding—when you follow our guidance.
TELL A STORY
Names that make for the most fun in the process are the ones with a story. If there isn’t one, we create it within the brand guidelines. Have you ever met someone with such a unique name that you wanted to say, “Wow, that’s cool! Can you tell me more about your name?” There’s typically something even more interesting than the name—and it’s the story behind it.
EVOKE A FEELING
The vibe of your community—whether for retirees or for young professionals—will be bolstered by a solid name. There are certain sounds, colors, words that create ideas and stir up emotions within us. The emotions that come to the surface should be positive. Positive and fun. Positive and elegant. Positive and avant-garde. Positive and peaceful. How you name it helps bring your reader/prospect/resident to that frame of mind.
EMPHASIZE BRANDING
The vibe of your community again can be paired up with your branding through your apartment name. The name is the starting point, and then the brand is built up around that. It’s likely that you’ve already had the ideas of the design, style, audience and more, but the name is the first piece of the verbal branding. This aspect is foundational, setting off the rest of the branding: your logo, your style, your voice, so it can be seen and appreciated in its ideal form.
Why One-of-a-Kind Names for Apartments?
Naming your apartment buildings is not a decision you can make easily and forget about. It will impact your brand perception, how prospects find you online (or don’t) and whether your brand will stand out among your competition. Be careful in your approach to naming apartments for both SEO and intrigue.
SEO
If you want to be found through search engines, consider how many other things, even beyond apartment communities, may be named the same. How much competition will you have? A lot? This is the time to get inventive, because it won’t always go the way it did in Field of Dreams (“If you build it, they will come.”)
Now, does it have to be a completely new word? Not necessarily. But for higher ranking in Google, it must be more creative and outside of the norm.
Please don’t call it Oakview or Oakhill or Oakridge or Oak Grove Apartments. It’s been done.
INTEREST
Look for something more interesting about the property to inspire its name. Perhaps the history of the area, the street names, important figures in the city’s community, or a particular vibe that you want to create with these apartments.
MEMORABILITY
If it’s top-of-mind status you want, you’ll have to go a little off the beaten path. Not too strange, and not too un-spell-able or un-pronounce-able, but something that’s creative. So instead of Oakhill Apartments, you could go for CenturyWood Place, for example.
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Apartment Name Examples
Now that we gave you one example, you’re probably hoping for a few more. We got you. (Keep in mind that these are all made up and we aren’t picking on anyone with these examples, good or bad.)
BORING
That Oak Anything Apartments example falls into this boring category. Not imaginative. Sounds peaceful and completely…forgettable. Here are a few more apartment names that you can forget about completely after reading them:
31st St Apartments
Oak Glen
Shady Lane
Laurel Estates
We get it: There’s shade. You’re on a street. There’s trees. For the love, get more interesting!
UNIQUE
Take inspiration from the management’s founder. The history of the area. Or the style of the building. Don’t be too on the nose, like Brickhouse Lofts, but consider using a red color in the name, like Vermillion Views.
THE STRANGELY FAMILIAR
Today, there are plenty of made-up words that have become household names—even regular, daily verbs. Why? Because they’re memorable. Just Google it!
Google was a re-spelling (which was more phonetically appealing) of googol, which just means the highest number in existence. This works great for the vast number of search results you can receive with a few keystrokes.
Etsy was a made up spelling after the founder closely watched (and listened to) a Fellini film. Having heard “et si” multiple times, he decided this combo of words that means “oh, yes” was the perfect term for his new website.
Zillow is a little more out there. This massive house listing giant has combined the idea of comfort and vast amounts of options (“zillions” and “pillows”—where you lay your head) would be the ideal name for a space to find your next property.
What to Consider When Naming Apartments
As we’ve seen above, some brand names are more thought out than others. It’s okay if it’s stumbled upon, but it’s stronger and more relatable if there’s a good story to go with it.
MEANING
Why is it called that name? If it’s chosen at random, that’s not going to initiate very good conversations. If you can come up with history, inspiration, or reasoning, that will go a lot farther in your branding guidelines than “it sounded cool.” However, we know that sometimes that does lead to success. But it might be easier to have a goal to create a name based on some deeper meaning–it’s at least an easier starting place.
BRAINSTORMING PROCESS
Thinking through naming apartments, go for broke. We write down anything and everything that comes to mind, and then have a thesaurus handy. (You never know when you’ll come up with something that will spark interest and be super-original.)
While we’re going about the naming process, we consider things like:
- Your ideal resident profile (IRP): what are they looking for?
- The type of apartment community it will be
- The vibe of the surrounding area
- The history of the town/city/area you’re in
- The history of the building
- The architecture style of the building
- The names of the surrounding streets
- The local flora and fauna
Take all of these into account, and we’re sure to find something that will strike a chord that will please the SEO gods and the future residents of your homes. We’ll also try out different sizes, lengths, and formats of the winsome ones to land on something worthy of your community. Most of all, we’ll aim for meaning and originality.
RESEARCH
However, before you get too deep into the weeds of apartment naming, make sure it’s actually viable. Look at your competitors. Consider your audience. Google the name and see what comes up. A few considerations (or tests, if you will) to find out whether the name could possibly work:
- Business Name Search
- Trademark Registry Search
- Available URLs and social media handles
- General Google search
Again, this is where due diligence and uniqueness will help you out. The hard work of building your apartment brand will be undercut by other brands if it’s not a standalone idea (or has too much competition).
Source: Multifamily Insiders
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By Ryan Squires
One of the biggest allures of investing in rental properties stems from decreasing an individual’s taxable income through rental property depreciation.
As we all know, building wear and tear has real costs. As structures wear out over time, the usable life and value of that property decreases. Those decreases can be accounted for using the IRS’ guidelines on the depreciation of rental property.
For savvy real estate investors and landlords, accounting for a rental asset’s decreased usability minimizes tax liability by shrinking taxable income. If done right, landlords can keep more money in their bank accounts.
However, accounting for depreciation costs, while a wise financial move, can be a time-consuming and complex process. With that in mind, we’ll examine rental property depreciation, how to calculate it, and some tools investors can use to alleviate stress during tax times.
What is rental property depreciation?
Rental property depreciation is a tax law concept that allows rental property owners to deduct a portion of the cost of a property and any improvements they make over a set period, generally 27.5 years, as defined by the General Depreciation System (GDS), which we discuss in further detail below.
The total number of years, 27.5, represents a key figure because that’s what the IRS deems as the usable life of a residential rental property when using GDS. Instead of taking one large deduction for the entire cost of the property in the year you buy it, depreciation allows investors to deduct a smaller amount each year to account for wear and tear.
Note: While GDS is the most widely used system, the IRS also employs the Alternative Depreciation System (ADS), which we explain in our Calculating Depreciation section.
Is your property a depreciable asset?
Your property must meet four essential criteria to be eligible for depreciation based on IRS guidelines.
- Landlords and real estate investors must own the property, and they’re still considered the owners if they owe on it.
- Investors must use the property to generate income.
- The property must have a “determinable useful life.” The IRS defines properties as having a useful life if they can “wear out, decay, get used up, become obsolete, or lose value from natural causes.”
- Investors can only claim depreciation on properties with a useful life of more than one year.
For properties that fit these parameters, investors can then determine how to calculate their depreciation values to factor into deductions.
Calculating Depreciation
One of the biggest aspects of rental property depreciation is determining when to start depreciating a property, which is when it’s placed “in service.” When buying a new property, investors often face many challenges related to making it habitable or appealing to potential tenants.
That could mean fixing broken fixtures, repairing structural components, or upgrading appliances. Suppose an investor purchases rental property on February 1, but it requires them to put some work into it, which delays advertising the property until March 15.
In this case, the in-service date would be March 15. However, landlords can still depreciate the property from that date, even if they don’t have a tenant.
Now that you know when to begin depreciation, you must determine which depreciation system to use. Don’t worry — it’s not that hard.
Depreciation Methods
Investors whose rental properties were placed in service after 1986 will use the Modified Accelerated Cost Recovery System or MACRS.
MACRS uses two depreciation methods — the GDS and the ADS — which we briefly mentioned above. Let’s examine the two systems in more detail to determine how they apply to rental property depreciation tax accounting.
General Depreciation System
GDS is the most commonly used depreciation method, so investors will likely use it when depreciating their rental properties. It outlines some fundamental principles.
As previously explained, depreciation for residential rental properties is commonly spread over 27.5 years. In effect, this implies that investors and landlords can benefit from significant tax deductions at the early stages of ownership. Commercial properties, on the other hand, use a 39-year depreciation window.
Second, GDS primarily uses the straight-line method of depreciation. That means investors will always deduct the same amount from their taxable incomes based on the cost basis, which we discuss below.
While the straight-line method is the most commonly used, it isn’t the only one landlords can use in this system. Investors can also use the declining balance method, which allows for larger deductions in the early years.
Alternative Depreciation System
Fewer landlords will use ADS. The IRS stipulates that real estate investors and landlords must use the ADS rental property depreciation system if certain conditions are met.
You must use the ADS system in the following cases:
- The property has a tax-exempt use
- The property uses tax-exempt bond financing
- The property is used primarily for farming
- The property is used for business purposes for 50% or less of the year
If your property fits those descriptions, you‘ll employ ADS. ADS uses a longer depreciation schedule of 30 years. This schedule lowers depreciation deductions and spreads them out over a longer period.
Keep in mind: Landlords and investors can opt to use ADS for their properties on a unit-by-unit basis, but once they select the ADS method, they cannot change it.
Check out the IRS documentation linked above for more information on either schedule.
Calculating Cost Basis
Now that we’ve specified which depreciation method applies to a given property, finding the cost basis of a property will give you all the information needed to determine the values you can deduct from your taxable income.
The first step is to determine the property’s cost. For example, say you find a property listed for $418,000. Often, that’s not the final price. You may need to add in settlement costs or fees directly incurred at the time of purchase, such as legal fees, transfer taxes, title insurance, and any additional fees you agree to pay. Let’s ascribe a value of $15,000. You capitalize or add these to your depreciable cost basis in the property.
Now, suppose you renovated the kitchen for $30,000 to make the property more appealing. You can add these costs to the basis to help offset the initial investment. In short, the total cost of acquiring the property and renovation is $463,000 ($418,000 property price + $15,000 in fees + $30,000 renovation).
You can’t depreciate the entire $463,000 because the building sits on land, and that can’t be depreciated. The IRS states that land isn’t a depreciable asset as it has an indefinite use life, so you’ll subtract the land value from the total purchase price. When you segregate out the cost of the land and tally up the other values, you arrive at your depreciable cost basis. You’ll use this figure to calculate your depreciation expense each year.
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Establishing Land Value
Investors can find the value of land from a number of sources to help in their rental property depreciation calculations, including:
- Property tax card or bill: Local governments often assess the value of the land and the building separately for property tax services. This information is readily available through your assessor’s website or office.
- Assessed values: Your property tax documentation should show the value assigned to the land and the building improvements separately.
- Professional appraiser consultation: Hiring an appraiser can help streamline the process and ensure a property appraisal if the tax assessment seems inaccurate.
Final Calculation
Say the appraiser values the land at $40,000. If using GDS, subtract $40,000 from the cost of acquiring and renovating the property ($463,000) and divide it by 27.5 years.
For example: $463,000 – $40,000 = $423,000. Divide that by 27.5 years, and you get $15,381.82 which you can now deduct from your annual income. However, for the first year you put the property in service, you’ll consult the MACRS percentage table to calculate the depreciation deduction based on the month you placed the property in service.
According to the percentage table, if you put the property in service in July, you’ll depreciate at 1.667%. Here’s the total for the first deduction: $423,000 (cost basis) * 1.667% = $7,051.41. This is because you’re only allowed to claim a half-year worth of depreciation on this first year.
When Depreciation Stops
Once the property changes hands, the 27.5-year clock starts anew. However, there are other circumstances when investors can no longer deduct rental property depreciation from their taxable income.
The first is when the property has fully recovered its cost. That means an investor has deducted the property’s entire cost basis.
The other is when the property no longer generates income. For example, an investor could move into the property, taking it off the rental market altogether and ceasing income generation.
Recapture Considerations and Capital Gains
While depreciating properties comes with substantial tax deductions, you must pay some back via recapture taxes, which the IRS levies at tax time each year after the year of sale. Also, if you don’t plan on reinvesting your gains via a 1031 exchange, you’ll have to pay capital gains tax.
Let’s look at an example to see how the numbers work out.
Assume you purchased the property above six years ago and sold it at the end of the sixth year for $700,000. In our example, we determined the property had a cost basis of $423,000. Because you sold the property after six years, the depreciation deductions you’ve taken amount to $92,290.92. Now, you’ll have the figures necessary to calculate the property’s adjusted basis.
To calculate that amount, subtract the $92,290.91 in accumulated depreciation deductions you’ve claimed on your taxes from the original cost basis of $423,000 for a total of $330,709.09. Now, subtract the adjusted cost basis from the sales amount of $700,000 ($700,000 – $330,709.09 = $369,290.91).
Of that $369,290.91, $92,290.91 is taxed at your ordinary income tax rate, which is not to exceed 25% as outlined in the Tax Cuts and Jobs Act. The remaining $277,000 is then taxed at your long-term capital gains tax rate of 0%, 15%, or 20%.
Long story short, while investors benefit from tax reductions during their property ownership, it’s vital to account for recapture and capital gains taxes to understand your finances following the sale of a property.
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Source: Rental Awareness
A landlord can take legal action if tenants are being noisy. Living in close proximity with noisy neighbors can be a major annoyance for both homeowners and tenants.
As a landlord, it is essential to address this issue promptly and effectively to ensure peace and harmony within your property.
Excessive noise can disrupt the quiet enjoyment of other tenants, impacting the overall quality of living in your building or complex.
Thankfully, there are several actions that landlords can take to mitigate noise disturbances caused by tenants.
Introduction To The Issue Of Noisy Tenants
Landlords dealing with noisy tenants often wonder what actions they can take.
From issuing warnings to involving law enforcement, there are various steps a landlord can take to address the issue of noisy tenants swiftly and effectively.
Noisy tenants can be a significant concern for landlords.
Excessive noise not only impacts the quality of life for other tenants but can also lead to property damage and legal consequences.
As a landlord, it is crucial to address the issue promptly and effectively to maintain a peaceful and harmonious living environment for everyone involved.
Definition Of Noisy Tenants
Noisy tenants are individuals who consistently engage in disruptive activities that generate excessive noise levels within a rental property.
These activities can include loud music, parties, frequent arguments, constant banging or stomping, or any other behavior that disturbs the peace and quietude of the premises.
While occasional noise is a part of shared living spaces, noisy tenants consistently disregard the comfort and well-being of other residents, creating an unfavorable living environment for everyone.
Impact Of Noisy Tenants On Other Tenants And Property
Noise disturbances caused by unruly tenants can have a detrimental impact on both other tenants and the property itself.
Some common consequences include:
- Continuous noise throughout the night can prevent other tenants from getting a good night’s rest, leading to fatigue and decreased productivity the next day.
- The constant exposure to loud sounds and disturbances can cause anxiety, stress, and overall dissatisfaction among other tenants who are unable to relax and enjoy their living space.
- A rental property with a reputation for noisy tenants can be less appealing to potential new tenants in the future, impacting its market value and rental income.
- Excessive noise can result in damage to walls, ceilings, floors, and other structural elements of the property, leading to costly repairs for the landlord.
Open Lines Of Communication With Tenants
When it comes to addressing noisy tenants, one of the most effective strategies for landlords is to establish open lines of communication with their tenants.
By fostering a transparent and honest relationship, landlords can encourage tenants to report noise disturbances promptly and work together to find amicable solutions.
Establishing regular communication channels and encouraging tenants to report noise disturbances promptly are two key elements of successful noise management. Let’s take a closer look at each of these strategies:
Establishing Regular Communication Channels
Landlords should proactively establish regular communication channels with their tenants right from the beginning.
By doing so, they set the expectation that open and respectful communication is encouraged. Here are some ways to establish these channels:
- Create a dedicated email address or phone number that tenants can use to report noise disturbances.
- Conduct periodic check-ins with tenants to address any concerns they may have and remind them of their responsibilities regarding noise management.
- Consider implementing a tenant portal where tenants can submit noise-related complaints or communicate directly with the landlord.
Tenants To Report Noise Disturbances Promptly
Encouraging tenants to report noise disturbances promptly is crucial for effective noise management.
By promptly addressing noise issues, landlords can prevent conflicts from escalating and maintain a peaceful living environment for all tenants.
Here are some strategies to encourage prompt reporting:
- Include noise management guidelines in the lease agreement so that tenants are aware of the expectations.
- Provide clear instructions on how and when tenants should report noise disturbances.
- Assure tenants that their concerns will be taken seriously and that appropriate action will be taken to resolve the issue.
- Consider implementing a system where tenants can submit anonymous noise complaints if they prefer not to confront their neighbors directly.
By establishing regular communication channels and promoting prompt reporting of noise disturbances, landlords can foster a cooperative atmosphere in their rental properties.
Open lines of communication help build trust and enable swift resolution of noise issues, ensuring a peaceful and enjoyable living environment for all tenants.
Educating Tenants About Noise Regulations And Consequences
As a landlord, dealing with noisy tenants can be a challenging and frustrating situation.
However, instead of resorting to legal actions or eviction, educating tenants about noise regulations and consequences can be an effective way to address the issue.
By providing information on local noise ordinances and clearly outlining the consequences of violating noise policies, landlords can empower tenants to become more considerate and responsible neighbors.
Providing Information On Local Noise Ordinances
One of the first steps in educating tenants about noise regulations is to provide them with accurate information on local noise ordinances.
This can be done by including a section in the lease agreement that highlights the specific rules and regulations regarding noise levels in the community.
Landlords can also share relevant resources or documentation, such as brochures or links to official websites, that clearly outline these regulations.
By ensuring that tenants are aware of the specific noise regulations in the area, landlords can help them understand the importance of maintaining a peaceful and harmonious living environment for everyone in the community.
Clearly Outlining The Consequences Of Violating Noise Policies
In addition to informing tenants about noise regulations, it is crucial to clearly outline the consequences of violating these policies.
This helps tenants understand the potential impact of their actions and encourages them to be more mindful of their noise levels.
Landlords can include a section in the lease agreement that explicitly states the possible sanctions for excessive noise, such as warnings, fines, or even eviction.
It is important to clearly articulate the steps that will be taken in response to noise complaints, including the process for issuing warnings and the escalation of consequences if the issue persists.
Moreover, landlords can provide examples or scenarios that illustrate the negative effects of excessive noise on both tenants and the community as a whole.
This can be done through informational pamphlets or by discussing specific incidents that have occurred in the past.
By emphasizing the potential disruptions and discomfort that excessive noise can cause, tenants are more likely to recognize the importance of adhering to the noise policies.
In conclusion, by educating tenants about noise regulations and consequences, landlords can foster a more considerate and cooperative living environment.
Providing information on local noise ordinances and clearly outlining the consequences of violating noise policies empowers tenants to recognize the importance of maintaining a peaceful atmosphere.
Through effective communication and education, landlords can encourage tenants to be more mindful of their noise levels and contribute to a harmonious community.
Implementing Soundproofing Measures
Implementing soundproofing measures is a proactive approach that landlords can take to address noisy tenants, ensuring a peaceful and harmonious living environment for all residents.
By identifying areas that require soundproofing and installing soundproofing materials or acoustic barriers, landlords can effectively minimize noise disturbances and enhance the overall quality of life in their rental properties.
Areas That Require Soundproofing
The first step in implementing soundproofing measures is to identify the areas within the rental property that require attention.
Conducting a thorough assessment will help landlords understand the source of the noise and determine the most effective strategies for noise reduction.
Walls
As sound can easily travel through walls, checking for any gaps, cracks, or thin walls is crucial.
Pay close attention to shared walls between units and the common areas.
Floors And Ceilings
If noise is transmitted through the floors or ceilings, it can greatly disturb the residents.
Ensure that there is proper insulation and consider options like soundproof underlayment or suspended acoustic ceilings.
Doors And Windows
Poorly sealed doors and windows can allow noise to enter or escape from the property.
Inspect for gaps or drafts and consider adding weather-stripping or replacing doors and windows with more soundproof options.
Installing Soundproofing Materials Or Acoustic Barriers
Once the areas that require soundproofing have been identified, landlords can proceed with installing soundproofing materials or acoustic barriers to effectively minimize noise transmission.
| Materials | Description |
| Cork flooring | Can provide excellent sound absorption and reduces impact noise. |
| Acoustic panels | Can be installed on walls and ceilings to absorb sound and improve acoustics. |
| Mass-loaded vinyl | An effective material to add mass and reduce airborne noise. |
In addition to these materials, landlords can also consider the installation of acoustic barriers such as double drywall, resilient channels, or soundproof curtains.
These methods help block and absorb sound, significantly reducing noise disturbances between units and common areas.
By taking the necessary steps to identify areas that require soundproofing and implementing appropriate materials or barriers, landlords can proactively address noisy tenants and create a more peaceful living environment for all residents.
Soundproofing measures not only benefit the current tenants but also attract prospective tenants who prioritize a quiet and comfortable living space.
Offering Noise-Cancelling Devices To Tenants
Landlords can effectively address noisy tenants by offering noise-canceling devices, ensuring a peaceful living environment for all residents.
These devices help minimize disruptive noise and promote a harmonious atmosphere within the property.
Providing White Noise Machines Or Earplugs
Noise disruptions can be a major issue for both tenants and landlords.
As a landlord, it is your responsibility to address the concerns of tenants who are dealing with noisy neighbors.
One effective way to mitigate noise issues is by offering noise-cancelling devices to your tenants.
By implementing this simple solution, you can create a more peaceful and enjoyable living environment for everyone involved.
One option to consider is providing white noise machines or earplugs to tenants.
White noise machines are devices that emit a steady background sound, effectively masking any unwanted noises.
These machines can be placed in bedrooms or common areas, allowing tenants to block out distractions and get a good night’s sleep.
Alternatively, earplugs can be offered as a more portable option, providing individual tenants with the ability to control the level of noise they are exposed to.
By giving your tenants access to these noise-canceling devices, you demonstrate your commitment to their well-being and comfort.
This proactive approach shows that you value their satisfaction and are dedicated to resolving any noise-related issues.
Recommending Noise-Cancelling Headphones For Sensitive Tenants
In some cases, certain tenants may be more sensitive to noise disruptions than others.
If you have tenants who are particularly affected by ambient sounds, you can recommend noise-canceling headphones as a solution tailored to their needs.
Noise-canceling headphones are specially designed to cancel out external noise, allowing users to enjoy their own audio content or simply enjoy silence.
By suggesting these headphones to sensitive tenants, you provide them with a personalized solution that can greatly enhance their living experience.
It is important to note that while noise-canceling devices can help mitigate noisy neighbor issues, they should not be considered a long-term solution.
As a landlord, it’s essential to address noise complaints and work towards a lasting resolution.
Open communication, mediation, and setting appropriate noise guidelines can all contribute to a harmonious living environment for your tenants.
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Including Noise-Related Clauses In Lease Agreements
Including noise-related clauses in lease agreements is a proactive step that landlords can take to maintain a peaceful living environment for all tenants.
By clearly outlining expectations and consequences in regard to noise levels, landlords can address potential noise issues upfront and minimize disruptions.
Acceptable Noise Levels And Quiet Hours
One effective way for landlords to address noise concerns is by explicitly defining acceptable noise levels and quiet hours in the lease agreement.
It is essential to provide specific guidelines to ensure that tenants understand what is considered appropriate and respectful behavior.
By including this information in the lease agreement, there is no room for ambiguity or misunderstandings.
Here is an example of how this clause could be included in the lease agreement:
| Acceptable Noise Levels | Quiet Hours |
|---|---|
| Tenants must keep noise levels at a reasonable level that does not disturb other residents. | Quiet hours are from 10:00 PM to 7:00 AM, during which excessive noise should be avoided. |
By setting clear expectations regarding noise levels and quiet hours, landlords can create a harmonious living environment for all tenants.
It is crucial to ensure that tenants understand their responsibility to be considerate of their neighbors and adhere to these guidelines.
Outlining Penalties For Violating Noise Policies
In addition to specifying acceptable noise levels and quiet hours, it is important for landlords to outline penalties for violating noise policies in the lease agreement.
This helps tenants understand the seriousness of noise-related issues and the consequences they may face if they fail to comply with the guidelines.
Here is an example of how this clause could be included in the lease agreement:
- First Offense: Written Warning
- Second Offense: Fine of $50
- Third Offense: Termination of Lease Agreement
By clearly stating the penalties for noise violations, landlords establish a framework for addressing noise-related issues in a fair and consistent manner.
This not only encourages tenants to be mindful of their noise levels but also provides a basis for taking appropriate action when necessary.
By including noise-related clauses in lease agreements, landlords proactively address potential noise issues and maintain a peaceful and enjoyable living environment for all tenants.
Specifying acceptable noise levels and quiet hours, as well as outlining penalties for violating noise policies, are crucial steps in minimizing disruptions and ensuring a harmonious rental community.
Conducting Regular Inspections And Addressing Noise Issues Promptly
To address noisy tenants, landlords can conduct regular inspections and promptly address any noise issues that arise.
This proactive approach ensures a peaceful living environment for all residents and demonstrates the landlord’s commitment to resolving concerns promptly.
One effective way for landlords to tackle noisy tenants is by conducting regular inspections and promptly addressing any noise-related issues.
By maintaining a proactive approach to noise complaints, landlords can ensure a harmonious living environment for all tenants.
Maintaining A Proactive Approach To Noise Complaints
Landlords should adopt a proactive stance when it comes to noise complaints.
This involves actively encouraging tenants to report any noise disturbances promptly and providing them with a clear and easily accessible channel to do so.
By being proactive, landlords can address noise issues before they escalate into larger problems.
Additionally, landlords can create a supportive environment by educating tenants about the importance of maintaining a peaceful atmosphere and respecting their neighbors.
This can be communicated during the leasing process, ensuring that tenants understand their responsibility to minimize excessive noise.
Taking Necessary Actions To Resolve Noise Disturbances
Once a noise complaint is received, it is crucial for landlords to take swift action to resolve the issue.
This not only helps the affected tenants find relief but also demonstrates to all tenants that noise disturbances will not be tolerated.
Landlords can start by investigating the complaint and gathering evidence to better understand the situation.
They can then directly address the issue with the tenant responsible, reminding them of their obligations as outlined in the lease agreement.
Open and clear communication is key to resolving noise disturbances promptly.
If the initial communication does not lead to a satisfactory resolution, landlords may need to escalate the matter by issuing a formal written warning.
This warning should outline the specific noise violations and the consequences that may follow if the behavior continues.
By enforcing the terms of the lease agreement, landlords can help ensure a peaceful living environment for all tenants.
In cases where noise disturbances persist despite warnings, landlords may need to consider more serious measures, such as imposing fines, adjusting lease terms, or, as a last resort, initiating eviction proceedings.
However, it is important for landlords to consult legal counsel and follow local regulations and laws in their jurisdiction to ascertain the appropriate course of action.
Maintaining a proactive approach to regular inspections and addressing noise issues promptly is crucial for landlords.
By taking necessary actions and enforcing lease terms, landlords can create a peaceful and harmonious environment for all tenants to enjoy.
Mediation Between Tenants
Mediation between tenants is an effective approach to resolving disputes in a peaceful and collaborative manner.
Encouraging tenants to resolve disputes amicably can help to maintain a harmonious living environment and prevent conflicts from escalating further.
As a landlord, facilitating mediation sessions to find common ground demonstrates your commitment to finding fair solutions that benefit all parties involved.
Involving Local Authorities Or Property Management
Noisy tenants can create a significant disturbance for both landlords and other residents in a property.
In some cases, addressing this issue becomes challenging and requires the intervention of local authorities or property management.
By involving these entities, landlords can ensure that necessary actions are taken to resolve noise-related conflicts and maintain a peaceful living environment for all.
Seeking Assistance From Local Authorities Or Property Management
When the noise issue between tenants persists and informal attempts to address it have failed, involving local authorities or property management becomes a viable option for landlords.
These entities possess the expertise and authority to enforce rules and regulations to ensure a peaceful living environment.
Here are some steps landlords can take to involve local authorities or property management:
Resolving Conflicts Through Professional Mediation Services
Professional mediation services offer an effective way to resolve conflicts between noisy tenants and landlords.
Mediation allows both parties to express their concerns and find a mutually agreeable solution.
Here are the key steps involved in resolving conflicts through professional mediation services:
- Identify a reputable mediation service provider that specializes in landlord-tenant disputes.
- Contact the mediation service provider to inform them about the noise issue and request mediation.
- Both the landlord and the noisy tenants will be invited to a mediation session, where a neutral third-party mediator will facilitate the discussion.
- The mediator will encourage open communication and guide the parties towards finding a resolution that satisfies everyone involved.
- If an agreement is reached, it is important to document it in writing and make sure all parties understand their responsibilities.
- If the mediation is not successful, the mediator may provide recommendations for further actions or escalation.
Professional mediation offers a balanced and structured approach to resolving conflicts, allowing for a peaceful resolution that avoids legal proceedings and costly time-consuming processes.
Serving Official Notices To Noisy Tenants
When dealing with noisy tenants, serving official notices is an important step for landlords to address the issue effectively.
Serving written warnings or notices allows landlords to formally communicate their concerns and establish a clear record of the noise complaints.
This not only helps in resolving the noise problem but also provides a legal basis for potential subsequent actions.
Sending Written Warnings Or Notices To Noisy Tenants
One of the primary steps landlords can take to address noisy tenants is sending written warnings or notices.
These written communications serve as official documentation of the noise issue, ensuring both the landlord and the tenant are on the same page regarding the problem at hand.
Here are a few important points to consider when serving written warnings or notices:
Be Specific And Direct
Clearly state the reason for the notice, emphasizing the noise-related violation. This will leave no room for ambiguity and ensure that the tenant understands the issue at hand.
Mention The Consequences
Clearly outline the consequences if the noise issue persists. This may include penalties, fines, or even eviction if the problem is not resolved in a timely manner.
Include A Deadline
Specify a reasonable deadline by which the tenant must rectify the noise problem.
This gives them a clear timeframe to address the issue and shows that their cooperation is expected.
Clearly Stating The Consequences If The Noise Issue Persists
While serving written warnings or notices to noisy tenants, it is crucial to clearly state the consequences if the noise issue persists.
This ensures that the tenant fully understands the potential outcomes of their actions and serves as a motivator for them to rectify the situation promptly.
By following these guidelines and serving official notices to noisy tenants, landlords can assertively address the noise issue and ensure a peaceful living environment for all residents.
Serving written warnings or notices provides a documented record of the problem, sets expectations, and clearly states the consequences if the issue persists.
Initiating Eviction Process If Necessary
When dealing with noisy tenants, it is essential for landlords to take proactive measures to resolve the issue.
While addressing the problem through communication and warnings should be the first step, there are instances where initiating the eviction process becomes necessary.
This section will discuss the importance of following legal procedures for eviction and consulting with legal professionals for guidance on eviction cases.
Following Legal Procedures For Eviction
When considering the eviction process, it is crucial for landlords to adhere to legal procedures to protect their rights and avoid potential legal consequences.
Failure to follow these procedures can result in delays in the eviction process or even accusations of unlawful eviction. To ensure a smooth eviction process:
Review The Local Laws And Regulations
Every jurisdiction has specific rules and regulations regarding eviction procedures.
It is essential to familiarize yourself with the legal requirements in your area to ensure compliance.
Provide Proper Notice
Before initiating eviction proceedings, landlords typically need to serve their tenants with a written notice that states the reasons for eviction and allows a reasonable period for the tenant to address the issue.
Attend The Eviction Hearing
If the case proceeds to court, landlords must attend the eviction hearing and present their evidence and arguments to support the eviction.
Obtain A Judgment Of Possession
If the judge rules in favor of the eviction, it is crucial to obtain a judgment of possession, allowing the landlord to legally regain possession of the property.
Enforce the eviction order: Once the judgment is obtained, landlords can coordinate with law enforcement to enforce the eviction order and regain possession of the property.
Consulting With Legal Professionals For Guidance On Eviction Cases
Eviction cases can be complex and involve various legal aspects.
To ensure that the eviction process is handled properly and to avoid any legal missteps, landlords should consider seeking guidance from legal professionals.
Consulting with a knowledgeable attorney specializing in landlord-tenant law can provide invaluable assistance in navigating the legal complexities involved in an eviction case. An attorney can:
- Legal professionals can review the specifics of your situation, ensuring that your grounds for eviction are valid and sufficient under local laws.
- An attorney can provide guidance on the best approach to handle the eviction, taking into account local laws and the unique circumstances of the case.
- Lawyers can assist in preparing the necessary eviction documents, ensuring that they comply with all legal requirements and effectively state your case.
- If your eviction case goes to court, an attorney can represent you, presenting your arguments and evidence in a compelling manner.
- In some instances, eviction cases can be resolved through settlement agreements. A legal professional can help negotiate fair and favorable terms on your behalf.
By following legal procedures and seeking legal guidance, landlords can navigate the eviction process more effectively and increase the likelihood of a successful resolution to their noisy tenant problems.
FAQs About What Can A Landlord Do About Noisy Tenants
What Is A Tenant’s Right To Be Free Of Annoyance From Noisy Neighbors?
Tenants have the right to be free from annoyance caused by noisy neighbors. If the noise disrupts their peaceful enjoyment of the rental property, they can address the issue with the landlord or property management.
How Do You Deal With Loud Neighbors?
To deal with loud neighbors, try these steps: 1. Communicate politely about the noise issue and ask them to keep it down. 2. Use earplugs or white noise machines to drown out the noise. 3. Report the problem to the landlord or building management.
4. Consult with local authorities if the noise persists and becomes a nuisance. 5. Seek legal advice if necessary to protect your rights and ensure peace and quiet.
Conclusion
Dealing with noisy tenants can be a daunting task for landlords.
However, it is important to address the issue promptly and efficiently to maintain a peaceful living environment for all residents.
By setting clear expectations in the lease agreement, implementing noise policies, and communicating effectively with tenants, landlords can take proactive steps to mitigate noise disruptions.
Remember, addressing noise complaints promptly can help preserve tenant satisfaction and maintain a positive reputation for your rental property.
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Navigating the complexities of property management includes dealing with fair housing claims, a task that becomes even more challenging when a claim of retaliation is added to the mix. This article aims to provide strategies and insights to help property managers and staff prevent fair housing retaliation claims, ensuring a harmonious living environment for all residents.
Understanding Retaliation in the Housing Sector
Retaliation occurs when a resident, having filed a fair housing claim, alleges that they are being mistreated in response to their claim. Retaliatory actions can vary widely but are united by their potential to exacerbate an already sensitive situation. For instance, consider a resident who has filed a fair housing claim and subsequently submits a maintenance request. Prioritizing this request lower than others out of spite could escalate the situation, demonstrating apparent retaliatory behavior.
It’s crucial to remember that retaliation is unacceptable, regardless of the outcome of the original fair housing claim. Effective training on fair housing laws can play a significant role in preventing both the initial claim and any retaliatory actions that might follow.
Best Practices to Promote Prevention of Retaliation Claims
The cornerstone of avoiding retaliation claims lies in maintaining standard operating procedures for all residents without discrimination. Here’s how to approach a situation where a resident, perhaps feeling emboldened by their claim, starts to breach property rules or policies:
1. Enforce Rules Fairly: Do not disregard rule violations. Every resident must adhere to the property’s policies. The delicate nature of these circumstances may necessitate consulting with a fair housing attorney to ensure that any actions taken do not seem retaliatory.
2. Fair Housing Training: Continuous education on fair housing regulations for all staff members is essential. This not only helps in avoiding initial claims but also in handling any situations that arise without turning into retaliation.
3. Documentation and Communication: If a complaint does arise, minimize direct interactions between the complainant and involved staff members. Document all interactions meticulously to provide a clear record of your response to the issue.
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Proactive Measures to Help Prevent Fair Housing Complaints
The most effective strategy to avoid fair housing complaints is to create an environment where residents feel respected and valued. This involves:
– Ongoing Staff Training: Ensuring that every staff member, including property managers, understands fair housing laws and how to apply them in daily operations.
– Transparent Communication: Maintaining open lines of communication with residents about their rights and how to address grievances.
– Responsive Management: Showing a willingness to address and resolve issues promptly and fairly can prevent many complaints from escalating.
Retaliation Claims – Summary
Property management is indeed a complex field, rife with challenges that demand both tact and diligence. However, by adopting these best practices and dedicating themselves to continuous training, property managers can adeptly navigate the intricacies of resident relations with poise and assurance. This approach not only aims to circumvent potential legal pitfalls but also to cultivate an inclusive and welcoming community atmosphere.
In such an environment, every resident is not only afforded their rights but is also encouraged to engage and contribute, thereby fostering a sense of belonging and mutual respect. The ultimate objective extends beyond merely avoiding disputes; it’s about creating a living space where every individual feels valued, understood, and integral to the community fabric.
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This informative article was provided to us by The Fair Housing Institute.
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By Anna K. Cottrell
The 15-minute city as a concept has been around for a while now. First introduced by the Colombian-French scientist Carlos Moreno and eventually implemented as an official urban planning policy by the City of Paris, the 15-minute city promises its residents access to amenities without the need for a car.
The idea is that you should be able to go to work, do your grocery shopping, visit the local medical center, and pick up the kids from school, all within a 15-minute walking radius of where you live. This all sounds wonderful, but what matters from an investor’s point of view is whether there is demonstrable demand for it—and whether it will continue growing.
So, are 15-minute cities worth factoring into your real estate investment decisions, or are they just a temporary fad?
Beyond Walkability: Why the 15-Minute City May Be a Useful Concept
Most real estate preference surveys focus on walkability as a growing demand factor. The National Association of Realtors (NAR) is the most robust source of data on the subject and has been running its Community and Transportation Survey every three years. The results of the latest one, completed in 2023, are actually pretty mixed if we take walkability as a stand-alone measure of a location’s attractiveness.
In fact, only 48% of respondents rated walkability as a high priority if they were planning to move. Instead, people prioritized high-quality public schools in the area (62%), a short commute (61%), and having a large yard (56%) and a large house (54%). Note that the majority of those respondents (53%) were homeowners, and only 36% were renters.
It’s not that being able to live in a walkable community doesn’t matter. It’s just that, for current homeowners, it doesn’t matter enough to move the needle in their decision-making.
Does that mean that the 15-minute city idea is of no value to a real estate investor? Au contraire. In fact, it may be a more valuable tool for investors than surveys about walkability.
What matters isn’t just walkability on its own but where and what people would be walking to. The 15-minute city concept is about more than building more sidewalks and bike lanes; its core principles are sustainability, solidarity, and citizen participation.
In other words, it’s about people building meaningful connections and supporting each other within the community. This is quite a different setup from your typical suburban residential neighborhood, with a sidewalk for jogging.
What Renters Want
Recent research that zooms in on renters’ preferences shows that their values increasingly align with this concept of a supportive, friendly neighborhood where people can connect.
One in-depth survey of 1,500 renters in multifamily apartment units across the U.S. by a resident experience company called Venn found that the vast majority favor three things:
1. The chance to live in a place with thriving local businesses (4 out of 5 respondents)
2. The ability to grow their social connections and socialize with neighbors (three-quarters of respondents)
3. Opportunities to volunteer in the local community (3 out of 4 respondents)
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The Venn survey emphasizes that many landlords don’t understand what renters actually want, mistakenly assuming that they’re attracted to the latest smart home technologies and free subscriptions to services like Netflix. But these things factor very little into people’s decisions about where to rent—and even less into their decisions about whether to renew their lease. Instead, the survey found that renters who were satisfied with their local communities were twice as likely to renew their leases than those who were “amenity-rich” but didn’t feel like they belonged where they were.
On a purely psychological level, this makes a lot of sense. Renters know that where they’ll be living likely won’t be their dream home. Most renters have to compromise a lot on space, furnishings, and even the type of housing they end up living in. No amount of Netflix will fix that. However, making friends and hanging out at a great local café may just take the edge off some of the downsides of the renting experience.
The survey even found that people reacted more positively to apartment ads that showed communal spaces with people in them, as opposed to just images of empty apartments.
Doing Your Neighborhood Research the Right Way
As is so often the case with doing successful market research as a real estate investor, the trick here is to switch on your nonlinear thinking. It’s not that walkability doesn’t matter to renters; it’s just that taken as an isolated factor, it’s not very useful. Instead, what pays off is assessing the whole neighborhood. Walkability is not a bad place to start this kind of assessment because highly walkable neighborhoods also tend to be the ones that have thriving businesses and communities.
Antoine Bryant, Detroit’s director of planning and development, described growing up in a walkable Brooklyn neighborhood in an article about 15-minute cities: “I looked out the window, and across the street was a bodega, which is like a mini-grocery store. Fish market, dry cleaner, meat market, pizza, another dry cleaner, liquor store, hardware store and then another bodega.”
This is the sort of thing the modern renter wants. The success of cities like Portland, Oregon, Boston, and Baltimore is not just due to these places drastically improving walkability. It’s the whole urban regeneration package, with communities transformed by sustainable green spaces, thriving small businesses, and an overall friendly and inclusive environment. Not only do renters like this setup in theory, but they are also prepared to pay more for it.
A cursory look at recent rental market trends in Portland, for example, shows that it really pays to do your research on a granular, neighborhood-by-neighborhood level. Don’t look at overall rent statistics.
Portland’s average one-bedroom rents are showing a 4% annual increase. But look at the annual rent price increase for the popular King’s Hill Historic District (full of restaurants, cafés, daycare centers, etc.)—it’s a whopping 31%. Oh, and by the way, King’s Hill has a walkability score of 94. Food for thought?
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